"The macro view: quantify the intangible assets of an organisation by using tools such as the Balanced Scorecard, score boards, indexes and ‘navigators’...The micro view: How can the impact of single knowledge projects be assessed and quantified?"
"It emerged that quantitative measures can be actually very limited in ‘measuring’ knowledge processes. For instance, system usage is very easy to measure but there is no guarantee that this will actually result in individual or business performance. The measure is too indirect."
"As knowledge sharing is a social activity, it crucially relies on how people behave towards their colleagues, bosses, customers and suppliers. In turn, behaviour can be informed either by culture or incentives."
Their current research is whether senior management is committed to knowlege management.
http://www.ki-network.org/downloads/knowledge_value_B7.pdf
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