"The unstructured data can include e-mails, chat transcripts, feedback forms, or call center notes collected from a customer...As the unstructured data is fed into the database, the software analyzes sentences and routes data into different categories, such as job applications, feedback about products or sales inquiries. With the data categorized, users can run queries to generate pie charts, graphs and other models to reveal useful information. The product uses a patented content recognition technology developed by Island Data...Insight RT customers can expect to see a return on investment in four months, according to Jones...Insight RT is compatible with various versions of Windows and Unix and integrates with existing databases such as Oracle's Oracle9i and IBM's DB2. The software is J2EE-compliant and uses XML for data interchange."
Customers include Canon and Real Networks.