Weighing the costs of open source "While MySQL passed performance tests, the IT staff at the credit card processing company became concerned that MySQL didn't have enough formal support backing it up. What if the credit card processing company's databases failed, asked Tim Kelly, who serves as technical director of technology at TSYS.
"We were not prepared to deal with new support contracts and rely on an alternative database with our customer data." Tim Kelly director of technology, TSYS
"We have a procedure on how to roll back transactions when something goes wrong, but in the event that everything you try doesn't work and you look for support, there area million comments out there on the Web -- and newsgroup articles on MySQL -- but in production scenarios, you can't really rely on that," Kelly said.
Figuring out the total cost of ownership for a DBMS can be more complex than many companies expect at the outset, said Mike Schiff, vice president of data warehousing and business intelligence at Sterling, Va.-based Current Analysis.
"The cost of ownership isn't just the cost of acquisition or maintenance; it's also the vendor responsiveness when you've got a critical issue and downtime," Schiff said. "The cost of dollars to a company that has a database down can be staggering.""